Carry out paired assistance, build a "cloud imaging" platform, optimize the medical treatment process... Jiangsu takes multiple measures to continuously improve the satisfaction of the people with medical treatment
Carry out paired assistance to improve the capacity of primary medical services; Build a "cloud image" platform to let data "run more" and people run less errands; Optimize the medical treatment procedure and reduce the waiting time for the people's examination... The Provincial Health Commission will integrate "being a loyal guardian of the core and a health guardian of the masses" into the whole process of theme education, go deep into the grassroots medical and health institutions to carry out special research, and make every effort to solve the problem of "urgency, difficulty and longing" encountered by the people in the process of seeking medical treatment.
Pair assistance, provincial experts come to the "doorstep"
On the morning of July 26, Jiangsu Provincial Cancer Hospital and Huai'an Cancer Hospital "joined hands" - "Jiangsu Provincial Cancer Hospital Helping Hospital" and "Co-creating and Co-building Huai'an Regional Cancer Medical Center" were listed in Huai'an Cancer Hospital. A number of supporting "famous doctor studios" have settled in Huai'an Cancer Hospital, and the temporary team has taken up posts at the same time.
In the free clinic after the launching ceremony, Uncle Sun, a local resident suffering from pulmonary nodules, said that he could be called experts from provincial hospitals at the "doorstep", and they were happy for such "pairing assistance".
Feng Jifeng, Secretary of the Party Committee of the Provincial Cancer Hospital, introduced that according to the needs of the assisted hospitals, they adopted a "group" assistance method, through the dispatch of personnel as vice presidents and heads of relevant departments, medical teaching and research guidance, the construction of famous doctor studios, priority to receive further study, two-way referral, etc. Help the assisted hospitals to upgrade and manage in terms of specialties, talents, technology, scientific research and operation.
In recent years, our province has attached great importance to the uneven development of high-quality medical resources. This year's work report of the provincial government clearly requires that the expansion of high-quality medical resources and the balanced layout of regions be promoted, and the service capacity of county-level hospitals and primary medical and health institutions should be comprehensively improved. The General Office of the Provincial Government recently issued the "Implementation Plan for the Construction of Regional Medical Centers in Weak Medical Resources in Jiangsu Province", which determined that 16 large-scale tertiary hospitals in the province and 5 municipal hospitals and 15 county-level hospitals in northern Jiangsu should establish a pairing assistance relationship to jointly build a regional medical center. By 2025, each assisted municipal-level hospital will strive to build one or two provincial-level specialized regional medical centers, and each assisted county-level hospital will build a municipal-level medical center, forming a "highland" of city-level medical services, and striving to achieve the goal of "solving general diseases in cities and counties".
At present, 16 tertiary hospitals have dispatched more than 1,000 management and technical backbones, set up 45 famous doctor (famous teacher) studios in the recipient hospitals, and helped the recipient hospitals to develop 63 new technologies; The 20 beneficiary hospitals have basically built 18 chest pain centers, 18 stroke centers, 18 trauma centers, 19 maternal critical care centers and 19 neonatal centers, which have effectively improved the level of local medical services.
Data is on the cloud, and you can see a doctor with your mobile phone
Build a network cloud platform, so that the data "run more", the people run less errands, and all the imaging examination data such as CT and MRI are put on the "cloud". Patients can go to the hospital without medical records or film, and only need to bring their mobile phones to see a doctor, which is now gradually becoming a reality.
"It's really convenient to see a doctor now, saving money, effort and worry." Not long ago, Mr. Xu, who lives in Jintan District, Changzhou City, took his uncle to Changzhou First People's Hospital for treatment. In mid-June, his uncle had a cerebral infarction at home and was taken to a hospital in Jintan for emergency treatment, during which he underwent CT, MRI and other examinations, and then needed to be referred to Changzhou First People's Hospital for treatment. "We were relieved to learn that the Changzhou doctor could retrieve the examination report through the imaging platform because we were busy transferring to the hospital, and we were relieved." Mr. Xu said.
More and more patients are enjoying the convenience brought by the "cloud imaging" platform. In May 2021, the Provincial Health Commission launched a pilot project for the construction of a "cloud image" platform in Nanjing, Xuzhou, Suzhou, Changzhou and other places. The platform can realize unified data collection, unified storage, unified quality control, unified access, unified mutual recognition, unified development and use, and mutual recognition of inspection results by medical institutions. At present, 1,795 public medical institutions in the province have been connected to the provincial "cloud image" platform, and 91.3% of the total access has been completed.
"With the 'cloud imaging' platform, it is more convenient for patients to seek medical treatment, and they don't have to go to the hospital with a bunch of materials like in the past." Liu Yan, vice president of Changzhou First People's Hospital, said that the platform has improved the scientificity and accuracy of diagnosis work, and also improved patient satisfaction.
Optimize diagnosis and treatment services and reduce patient queuing time
In order to further facilitate the people to see a doctor, the Provincial Health Commission has recently promoted the shortening of the waiting time for appointments and examinations in tertiary hospitals. In order to shorten the waiting time for ultrasound examination, measures such as optimizing the process, reasonable scheduling, and extending the examination time were adopted to promote the province's tertiary hospitals to complete the examination and obtain results within 24 hours after the doctor issued the examination order for patients who met the examination conditions within a week.
Patients who went to Jiangsu Provincial People's Hospital recently found that the waiting time for B-ultrasound was significantly shortened, and the B-ultrasound examination done in the morning could get the diagnosis report later in the afternoon. The hospital closely followed the problem of "urgency, difficulty and anticipation" for the masses to see a doctor, conducted in-depth investigation and research, and seriously rectified the problem of long waiting time for B-ultrasound examination reported by patients.
According to reports, the Provincial People's Hospital has increased the number of typing personnel, equipped with voice recognition equipment to assist sonographers in writing reports, and increased the number of appointment registration staff at noon to provide reasonable guidance, so that each time period can be timely booked; Add self-service appointments, queuing reminders and other content to the WeChat guidance notice of ultrasound examination, and add 4 display screens in the waiting hall to display waiting and expert information, so that patients can better understand the progress of the examination. In addition, the ultrasound department is equipped with narrow stools in the waiting area, and the wall guidance signs are refined and updated to effectively improve the environment of the waiting area. Take multiple measures to optimize the diagnosis and treatment service process, realize "same-day opening, same-day examination", and reduce the number of patients from other places to travel back and forth to see a doctor.
At around 9 a.m. on August 2, 70-year-old Mr. Wang was going through the discharge procedures at the temporary discharge office of Building 8 of Nanjing First Hospital. He said that this is the second time he has been hospitalized here, and his biggest feeling is that it is much faster to get the examination report and go through the checkout procedures. "The last time I came to the hospital, I saw a lot of patients waiting in long lines at the discharge desk waiting to settle the bill; This time, I completed all the formalities in about ten minutes, which is very convenient! ”
Zhao Min, chief accountant of Nanjing First Hospital, said that the hospital has recently optimized services through process reengineering around the cumbersome, time-consuming, mechanical, and inefficient problems reported by patients for medical treatment. "We have formulated 10 new improvement measures, including the implementation of the in-clinic payment model, the trial of the 'first diagnosis and treatment, later payment' model, the exploration of the inpatient self-service discharge settlement model, and the addition of expert outpatient windows, the implementation of flexible scheduling, the development of a new outpatient refund process, etc., to maximize the convenience of patients. For example, two temporary windows have been added to Building 8 to be responsible for the admission and discharge of patients in the entire building, effectively helping to solve the problem of long waiting times for discharged patients. ”
Original title: "Carry out paired assistance, build a "cloud image" platform, optimize the treatment process... Jiangsu takes multiple measures to continuously improve people's satisfaction with medical treatment》
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